Shipping &
Returns.
We roast after you order, so bags leave Dallas fresh. Here’s exactly what to expect — and what happens if something isn’t right.
Roasting & processing time
Every order is roasted after it is placed — we do not ship from a shelf of pre-roasted stock. Orders placed before 12:00pm CT on a business day are typically roasted and packed within one business day; orders placed later, or over a weekend, are usually roasted the next business day.
Larger orders, 5 lb bags, and periods of unusually high demand can add a day. If your order will take longer than two business days to leave us, we will email you.
Rates & delivery times
Standard orders ship USPS flat rate at $10, and shipping is free on orders over $65. If you need it faster, we ship UPS 2nd Day Air or Next Day Air at UPS rates, calculated at checkout. Delivery estimates below start from the day your order ships, not the day you order.
Prefer to collect it yourself? Choose local pickup at checkout and freight is zero — the shipping terms on your order are CPU (customer pick up).
Customer pick up (CPU)
Customer pick up is Thursday only, from 8:00am to 5:00pm, at 2474 Manana Dr, Suite 115, Dallas, TX 75220. Select local pickup at checkout and no freight is charged; the shipping terms recorded on your order will read CPU.
We will email you when your order is roasted, packed and ready to collect. Please bring your order number. Orders placed after Wednesday will usually be ready the following Thursday.
Where we ship
We ship to all 50 US states, including Alaska and Hawaii, and to APO/FPO addresses. Delivery to Alaska, Hawaii and military addresses can take longer than the standard window.
We do not currently ship internationally and cannot accept orders billed or delivered outside the United States. Wholesale, trade, distributor and reseller accounts are available separately from this store — start with the wholesale information form.
Tracking & delays
You will receive a confirmation email when you order and a second email with tracking as soon as your bags leave us. Tracking can take a few hours to begin updating after you receive it.
Once a parcel is with the carrier, delivery timing is in their hands. If tracking has not moved for three business days, or a parcel is marked delivered and you do not have it, contact us and we will open a claim and make it right.
Grind guide
Grind is chosen per bag at checkout from nine settings. If you are unsure, Whole Bean keeps the coffee freshest for longest; otherwise pick the setting that matches your brewer. Roast level is set by us for each coffee and printed in its description — it is not a customer option.
Freshness & storage
Coffee is best in the first three to four weeks after roasting. Whole bean holds longer than ground. Every bag carries its roast date.
Keep bags sealed at room temperature, away from light, heat and moisture. Do not refrigerate. Freezing is acceptable only for whole beans you will not open again until you use them — thaw sealed, and never refreeze.
Returns & refunds
Because coffee is a perishable food product roasted to order, we cannot resell returned bags, so we do not accept general returns of opened coffee for change of mind.
That said, we stand behind every bag. If a coffee is not right, return the unused portion within 30 days of delivery and we will replace it. Contact us first with your order number and we will tell you where to send it.
Unopened bags in original condition can be returned within 30 days as well. Return shipping is on us if the error was ours, otherwise on you. Where a refund is issued instead of a replacement, it goes back to the original payment method and typically appears within 5–10 business days of approval.
Damaged or wrong items
If a bag arrives split, crushed, or wet, or you received the wrong coffee, grind or size, email us within 7 days of delivery with your order number and a photo. We will ship a replacement immediately at no cost — no return of the original needed.
If a parcel is lost in transit, we will replace or refund it once the carrier confirms the loss.
Subscription orders
Subscription deliveries follow the same roasting and shipping timelines. Shipping is charged at the standard rate, with the same free-shipping threshold as any other order; every subscription delivery takes 10% off the coffee instead. Deliveries can also be collected on a Thursday as CPU. Your card is charged per delivery, never upfront for the whole run.
You can skip, swap the coffee or grind, change cadence, or cancel at any time before a delivery is roasted, from the account link in your emails. There is no minimum term and no cancellation fee. Once a delivery has been roasted we cannot cancel that one, but we can skip the next.