Terms of
Service.

Eligibility & accounts

You must be at least 18 years old, or have the consent of a parent or legal guardian, to place an order. By ordering you confirm that the information you give us is accurate and that you are authorised to use the payment method you provide.

You are not required to create an account. Guest checkout is available for every order. If you do create an account or a subscription, you are responsible for keeping your login details secure and for activity that occurs under them.

Products & retail-only sales

Orders placed through this store are retail orders, for personal and household use. We do open wholesale, trade, distributor and reseller accounts, but they are arranged separately and are not sold through this store — submit the wholesale information form and we will contact you to set up a meeting. We may decline or cancel a retail order that appears to be for resale without an account in place.

Roast level is set by us for each coffee and is stated in that product’s description. It is not a customer-selectable option. Grind is selected at checkout from the options we offer, and cannot be entered as free text.

Pricing & availability

Prices are shown in US dollars and exclude sales tax and shipping, which are calculated at checkout. Prices, products and availability may change at any time without notice.

Coffee is an agricultural product. Origins and lot availability shift with harvest and supply. If a coffee becomes unavailable after you order, we will contact you to offer a substitute, a hold, or a refund.

We try to keep this site accurate, but errors happen. If a product is listed at an obviously incorrect price, we may cancel the order and refund you in full rather than fulfil it.

Orders & acceptance

Your order is an offer to buy. Our confirmation email acknowledges that we received it; a contract is formed when we accept the order by roasting and shipping it. We may refuse or cancel any order, including for suspected fraud, resale, payment failure, or address problems, and will refund any amount taken.

Once an order has been roasted we generally cannot change or cancel it. Contact us immediately if you need to correct an order and we will do what we can.

Payment & sales tax

Payment is taken at checkout through our payment processor. We accept the cards and wallets shown at checkout. We do not store full card numbers.

Texas sales tax is applied where required by law, based on your delivery address and the applicable rate at the time of purchase. Tax shown at checkout is an estimate until the order is finalised.

Subscriptions & recurring billing

A subscription authorises us to charge your payment method for each delivery, at the cadence you choose, until you cancel. You are charged per delivery, not upfront for the full run. Subscriber pricing reflects a 10% discount applied to each delivery.

You may skip a delivery, change the coffee, grind, size or cadence, or cancel entirely at any time before that delivery has been roasted, using the account link in your emails. There is no minimum term and no cancellation fee.

If a subscription payment fails we will retry and email you. If it cannot be collected, the delivery is paused until the payment method is updated. We may change subscription pricing on 30 days’ notice, which you can decline by cancelling.

Shipping, risk & title

Shipping timelines, rates and coverage are set out in our Shipping & Returns policy, which forms part of these Terms. We currently ship within the United States only. Standard orders ship USPS flat rate at $10, free on orders over $65. Expedited orders ship UPS 2nd Day Air or Next Day Air at prevailing UPS rates.

Customer pick up is Thursday only, from 8:00am to 5:00pm. Orders collected in person are billed with no freight and the shipping terms recorded on the order are CPU (customer pick up); title and risk of loss pass to you at the moment of collection.

Title and risk of loss pass to you on delivery by the carrier. Notwithstanding that, we will replace or refund parcels lost or damaged in transit as described in our Shipping & Returns policy.

Returns & refunds

Coffee is a perishable food product roasted to order, so opened bags are not generally returnable for change of mind. If a coffee is not right, return the unused portion within 30 days of delivery and we will replace it. Our full commitments, including the 30-day window and our handling of damaged or incorrect items, are set out in the Shipping & Returns policy and apply as written there.

Food safety & allergens

Our coffees are roasted and packed in a facility that handles coffee only. We do not add flavourings, dairy, nuts or gluten-containing ingredients to any product. We cannot, however, guarantee an environment free of trace allergens across the whole supply chain.

Decaffeinated coffee is decaffeinated, not caffeine-free, and retains a small residual amount of caffeine. Nothing on this site is medical or dietary advice; if you have a health condition affected by caffeine, consult your physician.

Intellectual property

The Barista Plus name, logo, monogram, packaging design, photography, product descriptions and site content are owned by Barista Plus, Inc. or used under licence, and are protected by intellectual property law.

You may not copy, reproduce, scrape, republish or use our content or marks commercially without our prior written permission. You may share links to our pages freely.

Disclaimers & limitation of liability

This site and its content are provided on an “as is” and “as available” basis. To the fullest extent permitted by law we disclaim all warranties not expressly stated here, including implied warranties of merchantability and fitness for a particular purpose. We do not warrant that the site will be uninterrupted or error-free.

To the fullest extent permitted by law, our total liability arising out of or relating to any order or your use of this site will not exceed the amount you paid for the order giving rise to the claim. We are not liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, however caused.

Some jurisdictions do not allow certain exclusions or limitations, so parts of this section may not apply to you. Nothing in these Terms limits liability that cannot lawfully be limited.

Acceptable use

You agree not to use this site unlawfully, to interfere with its operation or security, to use bots or scrapers to harvest content or inventory data, to place fraudulent orders, or to submit reviews or messages that are false, abusive, defamatory or infringing.

Reviews you submit may be published, edited for length or clarity, or removed. By submitting one you grant us a non-exclusive, royalty-free licence to use it in connection with the product reviewed.

Governing law & disputes

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules. The exclusive venue for any dispute is the state or federal courts located in Dallas County, Texas, and you and we each consent to that jurisdiction.

Before filing anything, please contact us — most issues are resolved in a single phone call or email. Each party waives any right to a jury trial and to participate in a class or representative action to the extent permitted by law.

Changes to these terms

We may update these Terms from time to time. The effective date at the top of this page shows when they last changed. Changes apply to orders placed after they are posted; the version in force when you ordered governs that order.

If you have questions about any of this, contact us using the details below. We would rather explain it than have you guess.